Career Profile
Computer User Support Specialists
Computer User Support Specialists provide technical assistance to computer users.
General Information
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes Network and Computer Systems Administrators (15-1244).
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Computer User Support Specialists
Occupational Outlook
For the Rural Capital Area
Job Opportunities
Over the next five years, an average of 246 openings per year are projected for Computer User Support Specialists.
Employment Change
Employment for Computer User Support Specialists is forecasted to increase on par with the regional average by 16.2% between 2023 and 2028.
Earnings Potential
An average worker in this occupation is paid $27.44/hour. Entry level workers are paid $19.26, while experienced workers are paid $31.44. The median wage is comparable to average regional wages across occupations.
Local Employment Opportunities
There are 2,029 Computer User Support Specialists in the RCA region. By 2028 this number could reach 2,358.
Top 5 Employing Industries, Locally
The top industries employing Computer User Support Specialists are Computer Systems Design and Related Services, Professional and Commercial Equipment and Supplies Merchant Wholesalers, and Elementary and Secondary Schools.
Knowledge Areas
The top most significant knowledge categories for Computer User Support Specialists include Computers and Electronics, Customer and Personal Service, and Telecommunications.
Educational Attainment Patterns
The most common level of education for Computer User Support Specialists is Bachelor's. 97% of people employed in these roles have some form of college degree.