Career Profile Customer Service Representatives Education HS diploma or less This is the typical education required for an entry-level position. Earnings $36,400 This is the typical median salary earned for an entry-level position. Customer service representatives interact with customers to handle complaints, process orders, and answer questions. General Information Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support. Training Funds Available This is a Rural Capital Area Target Occupation.Training and education opportunities are available with eligible providers throughout the state. Please contact us for more details. Watch a brief video about this occupation. Watch Video Customer Service Representatives Occupational Outlook For the Rural Capital Area 1,287 Job Opportunities Over the next five years, an average of 1,287 openings per year are projected for Customer Service Representatives. +10.5% Employment Change Employment for Customer Service Representatives is forecasted to increase on par with the regional average by 10.5% between 2023 and 2028. $17.50 Earnings Potential An average worker in this occupation is paid $17.50/hour. Entry level workers are paid $13.77, while experienced workers are paid $20.88. The median wage is below average regional wages across occupations. Local Employment Opportunities There are 7,344 Customer Service Representatives in the RCA region. By 2028 this number could reach 8,111. Top Employing Industries, Locally The top industries employing Customer Service Representatives are Professional and Commercial Equipment and Supplies Merchant Wholesalers, Grocery and Convenience Retailers, and Business Support Services. Knowledge Areas The top most significant knowledge categories for Customer Service Representatives include Customer and Personal Service, English Language, and Administration and Management. Educational Attainment Patterns The most common level of education for Customer Service Representatives is HS diploma or less. 28% of people employed in these roles have some form of college degree. Sources: BLS JobsEQ® ONET
