Select Region Rural Capital AreaRural Capital Area + Travis County Career Profile Customer Service Representative Education HS diploma or less This is the typical education required for this occupation. Earnings $36,000 This is the median salary for this occupation. Customer service representatives interact with customers to handle complaints, process orders, and answer questions. General Information Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support. Training Funds Available This is a Rural Capital Area Target Occupation.Training and education opportunities are available with eligible providers throughout the state. Please contact us for more details. Watch a brief video about this occupation. Watch Video Customer Service Representative Occupational Outlook For the Rural Capital Area 1,651 Job Opportunities Over the next five years, an average of 1,651 openings per year are projected for Customer Service Representative. +13.7% Employment Change Employment for Customer Service Representative is forecasted to increase on par with the regional average by 13.7% between 2025 and 2030. $17.31 Earnings Potential The typical worker in this occupation is paid $17.31/hour. Entry level workers are paid $12.73, while experienced workers are paid $21.06. The median wage is below the wage across all occupations. Local Employment Opportunities There are 10,004 Customer Service Representative in the Rural Capital Area region. By 2030 this number could reach 11,373. Top Employing Industries, Locally The top industries employing Customer Service Representative are Professional and Commercial Equipment and Supplies Merchant Wholesalers, All Other Industries, and Grocery and Convenience Retailers. Knowledge Areas The top most significant knowledge categories for Customer Service Representative include Customer and Personal Service, Administration and Management, and Sales and Marketing. Educational Attainment Patterns The most common level of education for Customer Service Representative is HS diploma or less. 41% of people employed in these roles have some form of college degree. Sources: Headlight Data BLS Lightcast®
